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CHARTERED INSTITUTE OF BANKERS, GHANA

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Privacy Statement
Privacy Statement
We are committed to protecting your personal data and respecting your privacy. This Privacy Statement explains how we collect, use, store, and protect your information when you access and use our Learning Management System (LMS) for training and professional development.

1. Information We Collect
When you register for and participate in our training programmes, we may collect the following information:
  • Personal details such as name, email address, phone number, and identification details
  • Professional or academic information relevant to the training programme
  • Login credentials and system usage data
  • Assessment results, attendance records, and certification information

2. Purpose of Data Collection
Your personal data is collected and used for the following purposes:
  • To register and manage your participation in training programmes
  • To provide access to learning materials, assessments, and certifications
  • To communicate training-related information and updates
  • To monitor progress, performance, and completion of courses
  • To meet legal, regulatory, and professional requirements

3. Legal Basis for Processing
We process your personal data in accordance with the Data Protection Act, 2012 (Act 843) of Ghana. Data processing is carried out based on your consent, contractual necessity, and our legitimate interest in delivering professional education and training services.

4. Data Sharing and Disclosure
We do not sell or misuse your personal data. Your information may be shared only:
  • With authorised staff involved in training administration
  • With approved service providers supporting the LMS, under strict confidentiality obligations
  • Where required by law or regulatory authorities
  • Any data shared is limited to what is necessary and handled securely.

5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised personnel only.
6. Data Retention
Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, regulatory obligations, or institutional policy.
7. Your Rights
Under the Data Protection Act, you have the right to:
  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Withdraw consent where applicable
  • Request deletion of your data, subject to legal and regulatory requirements
  • Requests can be made through the appropriate institutional contact channels.

8. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in legal, regulatory, or operational requirements. Any updates will be published on the LMS.

9. Contact Information
If you have any questions or concerns about how your personal data is handled, please contact us through the official channels provided on this platform.